First, he is extremely successful. Why does that matter? Well, he doesn't give a rat's behind about earning a commission. What matters to him is that his clients get the right home at a price they're comfortable with. Anything less and he'll advise walking away.
Second, he is extremely well connected, and it was thanks in no small part to these connections that we were able to sell our Vanier condo, and with a nice profit to boot. Three years went by after this sale and despite many condo owners in the building wanting out, not a single sale happened. He got us out just in time, and it was because he leveraged his knowledge of some pending legal issues with the condo board to reassure our skittish buyer and their agent.
But if there's a cherry on top of the Marc Lafontaine sundae, it's this: he is simply a wonderful human being who genuinely (there's that word again!) cares about the people he represents, and not just until the sale. A few months after he put us in our new home, we noticed some staining on our kitchen ceiling. So we phoned our buddy Marc, and instead of saying "what the heck do you want me to do about it?", he said "I'll be right over." So he gets here, goes to our garage to fetch a ladder in minus-30 weather, rummages around our attic and eventually figures out what the problem was.
But it says something about him that a) we felt so comfortable calling him to help us out; and b) he was actually happy to help. He's a great guy to have in your corner. Full stop.
Lee Zimmerman & Catherine Lavergne